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Privacy Policy

We're just like you -we're concerned about what information is being collected when we're online. That's why we don't do anything that would make us uncomfortable as consumers. First and foremost, we respect and value your privacy.

We're not spammers, that doesn't feel like a good business model. We're here to make amazing videos that tell your story.

This Privacy Policy describes the information we collect from you when you visit our website (“Website”), and how we use that information. Please feel free to review or contact us directly if you have any questions or concerns. 

(1) Applicability

While the Website is available to, and can be used by, anyone with internet access the Website is intended to be accessed and used by individuals from Canada, the United States of America, and k+g creative media and hereby disclaims any representations and/or warranties it makes in this Privacy Policy that such policy satisfies the requirements of users accessing and using the Website from outside the Canada or the United States of America.

(2) Information We Collect

(a) Information Collected via Cookies:

A “cookie” is a small data text file that is placed in your browser and allows k+g creative media to recognize you each time you visit this Website. Cookies themselves do not contain any personal information, and k+g creative media does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers.

k+g creative media uses Google Analytics, Google Adwords and Google Remarketing services to collect data on, track and examine traffic sources to our Website. Google may use the data collected on this site to contextualize and personalize ads within its own advertising network. For additional information on Google’s privacy policy, click here. Should you wish to opt-out of the Google Analytics Advertising Features this site uses, please visit Google Analytics’ currently available opt-outs for the web.

(b) Information You May Actively Submit Through Our Website:

For most of the browsing on our Website, we neither require nor collect “User Information.” User Information is information that could personally identify you, for example, your name, address, phone number, e-mail address, and credit card information. You can browse our Website and take as much time as you want to review our services without having to submit such User Information. In the following instances, however, we do need you to actively submit User Information when: (1) you want to contact us via electronic means or website submission; or (2) you join our email lists. E-mail or other forms of electronic communication, including website submission, are not secure and/or confidential means of communication.

(3) Security

(a) Personal Information:

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of k+g creative media. 

Any personal information you do provide is protected under the federal Privacy Act of Canada. This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information. 

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to k+g creative media and you are solely responsible for maintaining the secrecy of any passwords or other account information.

(b) Credit Card Details

We will never ask for credit card details and request that you do not enter it on any of our pages, fields, or forms on our Website or any of our sub-domains.

(4) Personal Information About Children

Our Website is targeted primarily for use by adults. We do not currently market to or create special areas for use by children. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 13 years. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personally identifiable information on our Website. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, we will delete the child’s personally identifiable information from our files to the extent technologically possible.

(5) E-Mail Communications

k+g creative media is responsible, both during and after the term of this contract agreement, to use all reasonable efforts to preserve the confidentiality of any proprietary or confidential information or data developed by k+g creative media on your behalf or disclosed by you to k+g creative media.

(6) How We Use and Share User Information

Our view on using User Information is simple. We do not rent or sell your personal or User Information (collectively, “Information”). We may use your Information that you actively submit to better assist you when you visit or call us again and to send you special offers that may be of interest to you. We do this by general marketing communications for our services, including by regular mail and e-mail, (collectively, “Marketing Communications”). Unless you “opt-out” through opportunities available to you through our Marketing Communications, we may send you Marketing Communications. You may also “opt-out” of future Marketing Communications by following the instructions provided in those Marketing Communications.

(7) Linking to Third-Party Website

When you click on links on our Website that take you to third-party websites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of any third-party websites. We encourage you to read the posted privacy policies of any and every website you visit, whether you are linking from our Website or browsing on your own.

(8) Access to and Managing Your Information

We believe it is important for you to be able to: (1) find out what Information you have provided to us through our Website; (2) update your Information; and (3) “opt out” of receiving future Marketing Communications. To inquire about your Information, update your Information, or “opt” out of receiving future Marketing Communications, please do the following:


(a) Send an e-mail with your request and current contact information to;

(b) Please be sure to include your full name, address, phone number and e-mail address and indicate the specific nature of your request. If you want to “opt in” or “opt out” of receiving Marketing Communications, specifically what type of Marketing Communication (e.g., e-mail or direct mail) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. We will take appropriate steps to implement your request, but due to production, mailing and system timelines, it may take up to: 10 business days for e-mails or 30 calendar days for mail. Until that change takes effect, you may still receive or not receive Marketing Communications from us.


(c) Also, please note that even though you may have “opted out” of receiving Marketing Communications, you may still receive business-related communications. Please be aware that “opting-out” of certain third party use may prevent us from providing certain services that you request.

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to k+g creative media and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through k+g creative media have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

For any other information, please contact us.

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